Last updated: September 2026
Thank you for shopping with Tangotech Tools.
We want you to be happy with your purchase. If you are not completely satisfied with an item, please review the information below regarding returns, refunds and exchanges.
The following terms apply to products purchased through the Tango Tech website.
For the purposes of this Refunds & Returns Policy:
You refers to the individual or business purchasing products from Tangotech Tools.
Tangotech Tools, We, Us or Our refers to Tangotech Tools.
Website refers to the Tangotech Tools online store.
Goods refers to the products available for purchase through the Website.
Order refers to a request made by You to purchase Goods from Us.
If you need to cancel an order, please contactTangotech Tools as soon as possible after placing your order.
Orders that have already been processed or dispatched may not be able to be cancelled and may instead need to be handled through our returns process.
Please contact us by email at [email protected] with your order number and cancellation request.
To be eligible for a return, products should generally:
Some products may be subject to additional return conditions depending on their nature and the circumstances of the return.
If your order arrives damaged, faulty or you have received the incorrect product, please contact us as soon as possible.
Please provide your order number and photographs of the product and packaging where relevant.
We will assess the issue and advise you on the appropriate next steps.
Faulty products will be handled in accordance with applicable South African consumer protection legislation and any relevant manufacturer’s warranty.
Change-of-mind returns are subject to our return conditions and applicable South African consumer legislation.
Products should be returned in their original condition and packaging, with all relevant accessories and components.
Certain products may not qualify for a change-of-mind return due to their nature or applicable legislation.
Please contact us before returning any product so that we can confirm the process.
Power tools and machinery may be subject to specific return conditions.
Where applicable, any handling or restocking fees will be communicated to the customer before the return is processed.
Products that have been used, damaged or altered may not qualify for a change-of-mind return.
Please contact Tangotech Tools before sending any goods back.
Email: [email protected]
Telephone: [Phone Number]
We will provide the appropriate return instructions and return address.
Customers may be responsible for return delivery costs in certain circumstances. Where a product is defective, damaged or incorrectly supplied, return costs will be handled in accordance with the circumstances and applicable consumer legislation.
We recommend using a trackable delivery service when returning products. Tangotech Tools cannot be held responsible for goods that are lost or damaged while being returned by the customer.
Once the returned product has been received and assessed, we will confirm the outcome of the return.
Where a refund is approved, it will generally be processed using the original payment method.
The time taken for the refund to reflect may vary depending on the payment provider or financial institution.
Where appropriate, Tangotech Tools may offer an exchange for another product.
Exchanges are subject to product availability and the applicable return conditions.
Some products may include a manufacturer’s warranty.
Where applicable, warranty claims may be subject to the manufacturer’s warranty terms and conditions.
Please contact us if you need assistance with a warranty claim.
Nothing in this Refunds & Returns Policy is intended to limit or exclude any rights provided to consumers under applicable South African consumer protection legislation.
If you have any questions about our Refunds & Returns Policy, please contact us:
Tangotech Tools
Email: [email protected]
Telephone: [Phone Number]
Address: 26 Summeridge Road, Drummond, Durban
Contact us at [email protected] for questions related to refunds and returns.